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Support


Context Help

If you get lost inside our hosting Control Panel, the first step you should take is to push the Help button, which is visible on each and every page. A context menu will show up. It contains detailed info about all the actions that you can perform on the given page. Each pop-up menu shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have a rich library of how-to videos explaining how to use our Control Panel. They're made for those of you who want to see how things are getting done instead of only reading articles. In this way, anyone can quickly become familiar with our hosting Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't find the answer you searching for, take a glimpse at our extensive Frequently Asked Questions database, which contains questions asked by actual people and offers real solutions. We periodically "revamp" our FAQ section with new questions & answers in order to embrace all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions database either, we have a excellent team of client support engineers available 24-7 and eager to help you with any problem. Each support ticket you open will be responded to in less than 1 hour (the average support ticket response time is approximately 20 minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 231528

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com